Skip to content

Help Centre

114 guides on importing trades, connecting brokers and everything else in RizeTrade.

Import queued or something went wrong

When an import is still running, wait and watch Import History. When it fails, read the status or message, then retry only after the right fix.

Every import and its outcome is recorded in Import History.Every import and its outcome is recorded in Import History.

After you upload a file, Rize Trade creates an import log with status Queued. Track it under Settings > Import History.

Import History statuses

While status is Queued or Processing, the list refreshes every 5 seconds.

| Badge | What it means | | --- | --- | | Queued | Your file is waiting to process. | | Processing with a percent | The file is being processed. | | Success | The import finished. Check the trade count on that row. | | Failed | The import did not complete. Read the error, fix the file, then use Retry Import. | | Unknown | Status could not be determined. Refresh and check your trades. |

What to do next

  1. Queued or Processing — wait and watch progress.
  2. Success — confirm the trade count, then check Trades with filters cleared if needed.
  3. Failed — read the error, fix the file, then use Retry Import or re-upload.
  4. Something Went Wrong or server busy — wait, check your connection, and try again.

Was this helpful?