When a CSV row fails to parse, Rize Trade often shows Something Went Wrong with Unexpected error. Open the file, fix the bad row, re-export as CSV, and upload again.
There is no separate message titled "Error on line X". If a technical detail mentions a line number, use it to find the row in your spreadsheet.
What you might see
- Something Went Wrong — unexpected error. Technical messages that include "at line" map here.
- Not a Valid CSV — none of the first lines contain commas, tabs or semicolons.
- File Has No Data — the file is empty or has only a header row.
- Invalid CSV Format, File Contains Invalid Characters or Corrupted File
- Missing columns for Custom CSV
- Could not auto-detect required columns
- No valid trades found in file
Supported upload types are .csv, .txt, .htm and .html. Excel, PDF and Numbers files are not accepted directly.
Excel files are not supported directly. In Excel use File > Save As > CSV (Comma delimited), then re-upload.
Find the problem row
- Open the file in a spreadsheet app.
- If a line number appears, go to that row. The header is usually row 1, so line 15 is often the 14th data row.
- Scan for broken structure: extra commas, merged cells saved wrong, blank required fields.
- Confirm every data row has the values your export needs.
Fix the file and import again
- Fix or remove the bad rows.
- Save again as CSV, comma-delimited.
- Import again from Add Trades using File upload.
- After a failure, use Try Again to re-open the file picker.
- Check Settings > Import History. For a Failed import, use Retry Import after you fix the file.