You can refund your most recent payment yourself within 30 days of the charge. Older payments are reviewed case by case when you email support within 14 days of purchase.
Payments are processed through Stripe.
Refund your last payment yourself
- Open rizetrade.com/settings/refund-request while signed in, or choose Request a refund from the payment success page when it appears.
- Wait for Your last payment to load. The page shows the amount and whether that payment is still eligible.
- If the payment is eligible, click Refund {amount} (the button shows your payment amount).
- In Refund your last payment?, click Confirm refund. Choose Keep my subscription if you want to leave without refunding.
When the refund succeeds, you see Your refund is on its way. The amount returns to the original payment method within 5 to 10 business days, and your subscription is canceled.
Self-service only covers your most recent payment, and only when it was made within the last 30 days. Confirming the refund cancels the subscription immediately.
When self-service is not available
- Payment older than 30 days — email support instead if you are still within 14 days of purchase.
- No payment found — the page tells you to contact support.
- Latest payment changed — reload the page and review the payment again before confirming.
Email support for other refunds
Email support@rizetrade.com within 14 days of purchase when self-service does not apply. Include the email on your Rize Trade account and a short note about why you are asking.
- Paid plans: request within 14 days of purchase for an individual review.
- Lifetime subscriptions: non-refundable after 14 days.
Cancel instead of a refund
If you only want to stop future charges, cancel from Manage, upgrade, or cancel your subscription. Monthly cancellations take effect at the end of your current billing period, with no partial refund for the days left in that period.