Skip to content

Help Centre

114 guides on importing trades, connecting brokers and everything else in RizeTrade.

Entry and exit points are incorrect on your chart

Chart showing entries and exits in the wrong spot? This is almost always a timezone mismatch during import, and it is a quick fix.

Why this happens

When you upload a CSV file, the execution times in that file need to match the timezone you select during import. If they do not line up, your entry and exit markers appear at the wrong candles.

How to fix it

Step 1 — Check your CSV file

Open your file and look at the timestamps on your executions. Note what timezone they are in. Most US brokers use Eastern Time.

Step 2 — Match the timezone on import

When uploading, make sure the timezone dropdown matches your file. If your executions are in Eastern Time, select US/Eastern.

Step 3 — Re-import if needed

Already imported with the wrong timezone? Remove the incorrect data first, then re-upload with the right setting. See How to delete trades.

Quick tip

Using broker sync instead of CSV? Timezone is handled automatically, no manual selection needed.

Was this helpful?